Top FAQ

General

You have 15 days to decide if our service is right for you or get 100% money back guaranteed. The 15 day period starts when your website goes live.

Not at the moment, however an ecommerce plan is on our product roadmap.

A kickoff phone call allows our Wawa Guide to better understand your needs and in return, create a more customized website for you. Kick-off calls are schedule for 15 minutes.

Unable to take a call? You can fill out an intake form online instead. 

Our service caters to customers who takes a hand-off approach to managing their website. Just log into your account and open a ticket to request for changes on your website. Just pay $7.50 per every 15 minutes your request will require.

You have the option to edit content yourself by logging into the WordPress backend. Customers will be granted “Editor” access which allows you to edit content only. 

WordPress – the most robust content management system (CMS) in the world that accounts for over 30% of all websites on the internet. WordPress SEO friendly, safe, and secure. 

Customers have access to the WordPress backend with “Editor” access, which limits user to content change only.

Although we use cPanel to manage your account, we do not give cPanel access to customers. 

Domain

A custom domain is a unique branded name that identifies a website. For example – yourcompanyname.com.

The price of a domain name typically runs between $15-25 per year.

We recommend using GoDaddy or NameCheap to register a new domain. After registering the domain, you can change the Name Server to us to connect the domain with Wawa.

If you already have a domain, just point the Name Server to Wawa – instructions.

Update the Name Server (NS) of the domain to:

ns1.wawa.digital
ns2.wawa.digital

Get help

Email

A custom email domain uses your website’s URL in your email address, such as yourname@yourbusinessname.com.

Replace yourname with any name, such as info@, hello@, support@, etc…

You can access the webmail using: https://yourdomain.com/webmail

Replace yourdomain.com with your domain name.

You will be emailed instructions to setup your email upon sign-up. 

Get help

500mb per email account. Contact us to upgrade the storage. 

Get up to 3 email addresses per Wawa account. Contact us to upgrade. 

Hosting

“Website hosting” is a physical location where the website files are stored – it’s like a hard drive for your computer. The monthly hosting fee covers the email service, SSL, web hosting service, maintenance, backup of your website.

The monthly hosting fee is paid annually. 

The monthly hosting fee covers the service, maintenance, and backup of the hosting. 

The monthly hosting fee is paid annually. 

You own your domain so you can switch your host at anytime, however, you will be disconnected with the website built by Wawa. 

10GB = approximately 2,000,000 visitors per month

Assuming your total website size is 5mb after caching and CDN offloading, a 10GB bandwidth will support approximately 2,000,000 visitors. 

The web hosting data centers are located in Phoenix AZ, Montreal CA, and Amsterdam NL. 

We will automatically select the nearest data center to your business. 

What is web hosting? 

SSL stands for Secure Sockets Layer and, in short, it’s the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems, preventing criminals from reading and modifying any information transferred, including potential personal details.

Chicago, Montreal, Amsterdam